1. Why is it important that the computers in my company are protected?
Companies having unprotected PCs in their network, connected to a broadband line will get infected by a virus or other malware in a timespan of no more than 16 seconds to 5 min after making the first online connection. Other online threats and annoyances include trojan horses, worms, spyware, hacker attacks, spam, inappropriate content and many more. The typical consequences of Internet malware infections for companies range from loss of files and slower computer performance to theft of confidential company data and loss of revenue.

2. What is the minimum level of protection that I need to have?
Most companies are accessing the Internet through a broadband or “always-on” connection. “Always-on” also means that their system is more open and vulnerable to different types of system intruders such as hackers. As a result, antivirus protection alone is not enough. Antivirus software will primarily protect your computer against viruses. The Internet Shield, which includes a firewall that protects your computer against other types of Internet threats such as hackers, worms and trojan horses, which cannot be fully detected by any antivirus software on its own. As a result, it is advisable to always subscribe to Virus and Spy Protection and Internet Shield service components to achieve maximum protection.

3. Why do I need an antivirus on my computer?
Otherwise, viruses will infect your computer. A computer virus attaches itself to, overwrites or otherwise replaces another program in order to reproduce itself without your knowledge. This may quickly use your entire computer’s available memory and slow down the system or bring it to a halt. Viruses may damage data files or attempt to destroy files or make disks unreadable. Still others cause unintended damage. Viruses can delete files, format hard drives or mix up the data on them.

4. Why do I need a firewall on my computer?
To be protected against hackers and malicious software. Hackers are constantly looking for opportunities to access computers to steal passwords, financial or other types of confidential information and files. Hostile software writers have increasingly found ways to establish hazardous attacks through the launch of trojan horses and worms. These types of malware are able to take over control over your computer.

5. Why do I need spam control on my computer?
To be protected against e-mail spam messages. Unsolicited commercial e-mail, better known as spam, is a major problem. Spammers can send out millions of mails with minimal cost. The amount of spam has increased heavily over the years. Besides spam being an every day hassle for employees, it also leads to receiving a high amount of offensive content, it increases the risk for virus infections and it lowers employee productivity.

6. Why do I need rootkit protection?
Rootkit is typically used to hide malicious software like viruses, spyware, adware, backdoors, trojans and worms from users, system tools and antivirus programs. They can be used for malicious purposes, like stealing confidential information or damaging your systems.

7. Why do I need desktop-based security service?

No single countermeasure can protect a network from every conceivable threat. For effective risk management, multiple safeguards must be used, and they must be applied at multiple points throughout the company. No matter how much perimeter security you buy, malware won't come solely from the outside via the Internet. Users unwittingly bring hostile code into your organization. And consider industrial sabotage--intruders and disgruntled employees can take advantage of poor internal protection. The least obvious but most common security breach over the desktop is the innocent user downloading dangerous code. You'd be negligent if you didn't protect your systems with proper desktop-based security. That's what makes a comprehensive desktop-based security suite essential, even for the most cost-conscious companies.

8. Why should I subscribe for SingNet Desktop Security service and not buy from a retailer or shop?
SingNet Desktop Security service, unlike retail product, is a managed desktop-based security service on monthly subscription that comes complete with comprehensive security features including virus and spyware protection, internet shield, spam and application control and 24/7 service support, giving you 24/7 protection, removing the complexity of IT security from your company and most importantly, relieving you of the cumbersome tasks when buying retail product such as manually configuring and installing software on each PC separately and later manually reconfiguring and re-installing each PC separately when adding new software components etc.

9. There was already antivirus software installed on my computer when I bought it. Why would I need SingNet Desktop Security service?
· Antivirus alone is not enough. The minimum level of protection is antivirus and firewall, always! (See above for more information).

· The antivirus license that you got together with your computer needs to be renewed after a year

· When buying a new computer, you often get automatic antivirus coverage as part of the package. Typically, this antivirus is 6 months free to use. Afterwards, the customer needs to pay a full yearly license if he/she wishes to keep using it. If the consumer ignores this and does not pay this price, his/her antivirus will no longer receive antivirus updates, leaving him/her unprotected to new threats. Additionally, an antivirus program by itself does not provide customers with the fullest protection.

· Subscribing SingNet Desktop Security service takes away these hassles and leaves the initiative of securing the customer more in the hands of the service provider. Customers can order a combo suite (antivirus and firewall) or a full security suite for a small monthly fee, to be paid on top of your broadband access invoice.

10. I have free security software from the Internet. Why should I start paying for one?

It is almost impossible for free software to offer the same quality of service compared to a paying service. SingNet delivers the customer security software in co-operation with F-Secure, a leading antivirus software company. Analysing Internet threats and pushing out virus updates is F-Secure’s core business. F-Secure deploys teams of highly skilled experts that work around the clock to provide fast reaction times to any new threat. No antivirus product is better than the definition update service that it relies upon. Keeping up with the rapidly changing virus situation requires a significant investment from the antivirus vendor. It is very hard for vendors of free software to maintain a high level of detection over any longer period of time.

11. Is the service really updated automatically?
Yes. SingNet Desktop Security updates itself automatically when the computer is connected to the Internet. However, the users are protected by SingNet Desktop Security even if the connection to the Internet is not enabled. With F-Secure BlackLightTM and DeepGuardTM features (comes with the 2010 version), you will always be protected against the latest malware and Internet threats. The F-Secure BlacklightTM will scan for rootkits which hide itself in your computer and then passes it to the scan engine for necessary actions. F-Secure DeepguardTM constantly monitors your computer making sure that no malicious programs can take over your computer even if you do not have the latest updates.

12. What are the system requirements for SingNet Desktop Security 2011?
Computer system minimum requirement for SingNet Desktop Security 2011

Windows XP (32-bit) SP2 or newer
• Edition: Home, Professional and Media Center editions
• Processor: Intel Pentium III 1Gz or higher
• Memory : 512MB or more
• Hard drive space: 800MB free HD space
• Display: 8-bit or more (256 colors)
• Internet Connection: An Internet connection is required in order to validate your subscription and receive updates
• Internet Browser: Internet Explorer 5.0 or newer

Windows Vista and Windows 7 (32-bit / 64-bit)
• Edition: Starter, Home Basic, Home Premium, Business, Ultimate, Enterprise
• Processor: Intel Pentium 4 2GHz or higher
• Memory: 1GB or more
• Hard drive space: 800MB free HD space
• Display: 16-bit or more (65000 colors)
• Internet Connection: An Internet connection is required in order to validate your subscription and receive updates
• Internet Browser: Internet Explorer 7.0 or newer

13. Can I install the SingNet Desktop Security software to my staff's computer via the Management Portal?

You can remotely push the client package to your desired workstation.  Without installing SingNet Desktop Security, the Management Portal will not be able to “communicate” with any computers. After you have downloaded SingNet Desktop Security client package, you may find this new tool – Remote Installation Tool. After you have downloaded this tool onto your computer, you’ll be able to remotely push the client package to your desired workstations respectively.  Only the Network Administrator in your company who has the Administrator-level rights can do remote installation of the software to target computers.