• What is Web Builder?
  Web Builder is a robust and dynamic service that comprises of 1GB of web space to cater to company's daily communication needs. The suite includes an online website builder that allows anyone to create and manage their website quickly and easily. Web Builder is a powerful tool that emphasizes on users control and empowering authorized content contributor s to make edits directly on their website(s).

• How does the service work?
  Through Web Builder, your company is empowered with more advanced web creation tools that allow just anyone to perform the following:
  - Create, edit or delete website content using your web browser
  - Manage site visitors, contributors, publishers and their privileges
  - Upload documents, images, movies and other media
  - Create, edit or delete site pages and alter site structure
  - Manage and add new secure site sections
  - Build online forms and manage submitted data
  - Optimize site for search results and online marketing outcomes.

• What are the benefits using Web Builder?
  Here are some of the benefits using Web Builder:
  - Gives you the complete control over who has access right to your website.
  - Reduces the technical complexity of maintaining your website.
  - Comes with a comprehensive set of editing tools that help you manage your side content easily and effectively. 
  - Companies are able to expand its features as their requirements grow.
  - Compatible with all leading web browsers and does not need any other client software.

• What is the minimum system requirement to enjoy Web Builder?
  Web Builder is compatible with Internet Explorer 6 or higher. 

• Can I write my own HTML?
  Yes, definitely. If you're comfortable with writing HTML, you can use turn on the HTML option available on the Rich-Text-Editor Tool.

• How do I sign and take up for this service?
  You need to subscribe to SingNet corporate access service, e.g. SingNet Business Broadband Access Dynamic in order to subscribe to our Web Builder service. Before signing up for the Web Hosting service, you will need your company domain name. If you do not have a domain name, click http://boronia.singnet.com.sg/domain to purchase.
  
  To sign up for Web Builder, customers can simply:
  - Go to www.mybusiness.singtel.com or
  - Walk in to our Hello! Shops located at Comcentre or
  - Contact your Account Manager

• Can I sign up for Web Builder when I have eShop Builder?
  All features in the Web Builder are available in the eShop Builder. However, if you still requires a Web Builder, you will need to provide another domain name for your Web Builder. A domain name is exclusive to only one (1) application.

• What is the minimum contractual period for Web Builder?
  The Web Builder will be tied to a 12 months contract.

• Is there a penalty charge if I/we terminate this application during or before the contractual period end?
  Yes, should customer terminates the service before the expiry of the minimum contractual period, a termination fee of 100% of the monthly charges for the remainder months of the Service shall be chargeable to customer.

• I am an existing Bizweb plus customer, can I subscribe for Web Builder?
  The features of Web Builder are exactly the same as BizWeb Plus. There is only a change in name.

Web Builder - Usage Plan

• What happens if I want to terminate the Web Builder service before the contractual period ends?
  To terminate the service, you can login to www.mybusiness.singtel.com to terminate. Do note that you will need to give 30 days advance notice. An early termination fee will be imposed and is calculated based on the number of remaining months of the contract period multiplied by the subscription rate that customer is paying for Web Builder.
  Customer would need to retrieve and backup all the current data from Web Builder before requesting for termination. The data will be removed on the termination date.

• What happens if customer relocates his/her current office premise?
  If customer relocates to another office premise, the service remains active. Please login to the Web Builder https://marketplace.singtel.com/ to update the details of the new premise.

• What happens if customer transfers his company ownership to another company?
  Transfer of ownership is not applicable. All existing accounts will be ceased, therefore, the customer would need to retrieve and backup all the current content from the myBusiness account before the termination date.

 Technical and Service Support

• Does Web Builder come with Control Panel?
  Yes. Web Builder comes with a control panel or dashboard where the user can control the settings such as the web counter, Search box and more.

• Are Linux hosting, FTP, PHP and Mysql supported by Web Builder?
  No. The customer would not be able to access the OS/ database directly. The system/ server is hosted on Linux OS and is making use of the MYSQL database to store all the information entered in the CMS.

• How frequent does the Web Builder perform data file backups?
  The system does data backup regularly and the backup will not affect system performance:

  • (a) Daily backup – Data shall be backed up daily and stored on a backup server. Customers will be able to restore their data daily. In the event of 'accidental termination', customers would be able to retrieve their data as of the last backup, i.e. the backup on the day before.
  • (b)Monthly backup – At the end of each month, the data on the backup server shall be archived to external storage and stored away off-site for a period of 1 year.

   

• Who should I contact when I encounter problems on my Web Builder?
  Please visit our Contact Us page for options.